Accessibility Policy

SNPA Books Website Accessibility Policy

Shenandoah National Park Association is committed to ensuring accessibility of its website for all with disabilities. All pages on the SNPA website will conform to the W3C WAI’s Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents of these guidelines.

The Executive Director is directed to establish procedures whereby the public may present a complaint regarding a violation of the Americans with Disabilities Act (ADA), Section 504 and Title II related to the accessibility of any official District web presence which is developed by, maintained by, or offered through the District or third party vendors and open sources.

Website Accessibility

With regard to the SNPA website and any official web presence ,SNPA is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504 and Title II so members of the public with disabilities are able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any SNPA programs, services, and activities delivered online.

All existing web content produced by SNPA and new, updated and existing web content will conform to Web Content Accessibility Guidelines (WCAG) 2.0, Level AA conformance, or updated equivalents, by [Date]. This Regulation applies to all new, updated, and existing webpages, as well as all web content produced or updated by SNPA or provided by third-party developers. Designated responsible personnel will be responsible for reviewing and evaluating new material published by SNPA and uploaded to the website for accessibility on a periodic basis.

The designated responsible personnel will be responsible for reviewing all areas of the SNPA website and evaluating its accessibility on a periodic basis, and at least once per quarter. Any non-conforming webpages will be corrected in a timely manner.

Website Accessibility Concerns, Complaints and Grievances

Any member of the public who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any official SNPA web presence developed by, maintained by, or offered through the SNPA, third party vendors and/or open sources may complain directly to SNPA. A verbal or written complaint or grievance may be made.

When SNPA personnel receives the information, they shall immediately inform the website compliance coordinator. Whether or not a formal complaint or grievance is made, once SNPA has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

Complaints should be submitted in writing, via email, or by completing the website Grievance Form.

To file a complaint or grievance regarding the inaccessibility of SNPA’s public website content, the Complainant should submit a description of the problem, including:

  • Name
  • Address, City, State, Zipcode
  • Phone Number
  • Description of the problem encountered
  • Web address or location of the problem page
  • Solution desired

Contact information in case more details are needed (email and phone number)

The complaint or grievance will be investigated by the compliance coordinator or another person designated by the Executive Director. The member of the public shall be contacted no later than five (5) working days following the date the website accessibility compliance coordinator receives the information.  The complaint or grievance will be investigated and resolved if at all possible within a reasonable amount of time and the Complainant will be notified of the resolution of the issue.

If you have questions or comments on SNPA’s Accessibility Policy, please use this form to get in touch with us about it.

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